EMEY GLAM

A non-refundable retainer is required to reserve your appointment. After a set time, if not confirmed booked until the required retainer has been received.

No retainer on appointment. I do not hold dates or time slots without payment.

The retainer is applied toward your total service balance and is non-refundable and non-transferable.

Any additional services or clients added to an appointment are subject to availability and must be approved and paid for accordingly.

For regular makeup appointments, the remaining balance is due at the time of service. For bridal bookings, the remaining balance is due according to the payment schedule provided in your bridal agreement.

Failure to complete the required payment may result in the appointment being cancelled or service being declined.

Retainers are non-refundable and non-transferable.

If you need to reschedule, please provide at least 48 hours' notice. Rescheduling is permitted once, based on my availability.

Cancellation or rescheduling requests made with less than 48 hours' notice may result in the loss of your retainer and/or additional fees, depending on the circumstances.

Because appointment times are reserved specifically for you, last-minute cancellations may prevent me from filling that time with another client.

If you do not show up for your scheduled appointment and do not provide notice, your appointment will be considered a no-show.

No-shows may result in the loss of your scheduled service and may be required to pay in full before being considered for future bookings.

I reserve the right to decline future appointments following repeated no-shows or cancellations.

Please arrive on time for your scheduled appointment.

A 15-minute grace period is provided. Arrival beyond the grace period may result in a shortened service or cancellation if there is not enough time to complete the appointment.

If you are running late, please communicate with me as soon as possible and the full service fee remains due.

If you show up late, please communicate with me as soon as possible.

My services are makeup application only unless otherwise stated.

Makeup appointments do not include a makeup lesson, step-by-step instruction, or extensive product education. If you would like to learn how to apply your own makeup, please ask about a makeup lesson.

I will always do my best to understand your desired look and make recommendations based on your features, skin tone, and overall vision.

However, makeup results can vary depending on skin type, texture, preparation, lighting, and other individual factors.

The health and safety of my clients is extremely important to me. My brushes, tools, products, and equipment are cleaned and sanitized according to my professional sanitation practices.

For sanitation and safety reasons, clients are asked not to handle or use my brushes, brushes, tools, or equipment from my professional kit.

Please let me know before your appointment if you have any known allergies or sensitivities to makeup, skincare, adhesives, or specific ingredients.

Clients are responsible for informing me of any known allergies, sensitivities, skin conditions, or previous reactions to cosmetic products before their appointment.

If you are experiencing active skin irritation, infection, open wound, severe breakout, or other condition that may make makeup application unsafe or unreliable, please communicate this with me before your appointment.

I may decline or modify a service when necessary to protect the health and safety of the client.

EMEY GLAM is a home-based makeup studio.

By booking an appointment, you acknowledge and agree to receive services in my private home studio.

For the comfort, privacy, and safety of my household and other clients, I ask that clients arrive on time unless we have discussed otherwise in advance.

Please do not bring additional guests or children unless they are receiving a scheduled service.

Mirrors may have one-way or legal partition accessibility items.

Travel and on-location services are subject to availability and additional fees.

Travel fees are non-refundable once a travel date has been secured.

For on-location appointments, the client is responsible for providing a clean, safe, well-lit space with enough room for professional makeup application.

For travel and on-location services, I reserve the right to modify or discontinue the service if additional services are required or if special location requests, any applicable fees will be discussed before booking.

Bridal dates are not officially reserved until the required signed agreement and retainer have been received.

A bridal consultation is required before booking.

Wedding timelines, getting-ready locations, ceremony times, and the number of services required must be communicated as accurately as possible so that I can create an appropriate schedule.

Any additional services added after the original booking are subject to availability.

Bridal clients will receive a separate bridal agreement containing additional terms specific to the wedding booking.

I may take photographs or short videos of completed makeup looks for my portfolio, website, and social media.

If you prefer not to have your makeup photographed or shared, please let me know before your appointment.

Your privacy and comfort are important to me, and I will respect your request.

I ask that all clients feel comfortable, respected, and confident during their appointment.

I reserve the right to end or decline a service if there is inappropriate, threatening, disrespectful, or disruptive behavior, or if my professional boundaries, products, equipment, or workspace are not being respected.

If a service must be ended because of client behavior or circumstances within the client's control, payments already made may not be refundable.

All balances must be paid according to the payment schedule provided for your service.

Services may be refused or future bookings may be declined when an outstanding balance remains unpaid.

By submitting a retainer, payment, or booking request with EMEY GLAM, you acknowledge that you have had the opportunity to read these policies and agree to follow them.