# Pricing

EMEY GLAM

Client Terms & Policies

## BOOKING & PAYMENT

- **Non-refundable retainer**: A non-refundable retainer is required to reserve your appointment. After a set time, if not confirmed booked until the required retainer has been received.
- **No retainer**: No retainer on appointment. I do not hold dates or time slots without payment.
- **Retainer credit**: The retainer is applied toward your total service balance and is non-refundable and non-transferable.
- **Additional services**: Any additional services or clients added to an appointment are subject to availability and must be approved and paid for accordingly.
- **Regular makeup appointments**: For regular makeup appointments, the remaining balance is due at the time of service. For bridal bookings, the remaining balance is due according to the payment schedule provided in your bridal agreement.
- **Failure to complete payment**: Failure to complete the required payment may result in the appointment being cancelled or service being declined.

## CANCELLATIONS & RESCHEDULING

- **Retainers**: Retainers are non-refundable and non-transferable.
- **Rescheduling notice**: If you need to reschedule, please provide at least 48 hours' notice. Rescheduling is permitted once, based on my availability.
- **Cancellation or rescheduling requests**: Cancellation or rescheduling requests made with less than 48 hours' notice may result in the loss of your retainer and/or additional fees, depending on the circumstances.
- **Reserved appointment times**: Because appointment times are reserved specifically for you, last-minute cancellations may prevent me from filling that time with another client.

## NO-SHOW POLICY

- **No-show definition**: If you do not show up for your scheduled appointment and do not provide notice, your appointment will be considered a no-show.
- **No-show consequences**: No-shows may result in the loss of your scheduled service and may be required to pay in full before being considered for future bookings.
- **Right to decline**: I reserve the right to decline future appointments following repeated no-shows or cancellations.

## LATE ARRIVALS

- **On-time arrival**: Please arrive on time for your scheduled appointment.
- **Grace period**: A 15-minute grace period is provided. Arrival beyond the grace period may result in a shortened service or cancellation if there is not enough time to complete the appointment.
- **Late arrival communication**: If you are running late, please communicate with me as soon as possible and the full service fee remains due.
- **Late arrival notice**: If you show up late, please communicate with me as soon as possible.

## MAKEUP SERVICES

- **Makeup application**: My services are makeup application only unless otherwise stated.
- **Makeup appointments**: Makeup appointments do not include a makeup lesson, step-by-step instruction, or extensive product education. If you would like to learn how to apply your own makeup, please ask about a makeup lesson.
- **Best effort**: I will always do my best to understand your desired look and make recommendations based on your features, skin tone, and overall vision.
- **Makeup variations**: However, makeup results can vary depending on skin type, texture, preparation, lighting, and other individual factors.

## SANITATION & MAKEUP KIT

- **Health and safety**: The health and safety of my clients is extremely important to me. My brushes, tools, products, and equipment are cleaned and sanitized according to my professional sanitation practices.
- **Client responsibility**: For sanitation and safety reasons, clients are asked not to handle or use my brushes, brushes, tools, or equipment from my professional kit.
- **Allergies and sensitivities**: Please let me know before your appointment if you have any known allergies or sensitivities to makeup, skincare, adhesives, or specific ingredients.

## ALLERGIES, SENSITIVITIES & SKIN CONDITIONS

- **Client responsibility**: Clients are responsible for informing me of any known allergies, sensitivities, skin conditions, or previous reactions to cosmetic products before their appointment.
- **Skin conditions**: If you are experiencing active skin irritation, infection, open wound, severe breakout, or other condition that may make makeup application unsafe or unreliable, please communicate this with me before your appointment.
- **Service decline**: I may decline or modify a service when necessary to protect the health and safety of the client.

## HOME-BASED STUDIO

- **EMEY GLAM studio**: EMEY GLAM is a home-based makeup studio.
- **Booking acknowledgment**: By booking an appointment, you acknowledge and agree to receive services in my private home studio.
- **Studio comfort and safety**: For the comfort, privacy, and safety of my household and other clients, I ask that clients arrive on time unless we have discussed otherwise in advance.
- **Additional guests**: Please do not bring additional guests or children unless they are receiving a scheduled service.
- **Mirror usage**: Mirrors may have one-way or legal partition accessibility items.

## TRAVEL & ON-LOCATION SERVICES

- **Travel and on-location services**: Travel and on-location services are subject to availability and additional fees.
- **Travel fees**: Travel fees are non-refundable once a travel date has been secured.
- **On-location appointments**: For on-location appointments, the client is responsible for providing a clean, safe, well-lit space with enough room for professional makeup application.
- **Additional services**: For travel and on-location services, I reserve the right to modify or discontinue the service if additional services are required or if special location requests, any applicable fees will be discussed before booking.

## BRIDAL SERVICES

- **Bridal dates**: Bridal dates are not officially reserved until the required signed agreement and retainer have been received.
- **Bridal consultation**: A bridal consultation is required before booking.
- **Bridal timeline**: Wedding timelines, getting-ready locations, ceremony times, and the number of services required must be communicated as accurately as possible so that I can create an appropriate schedule.
- **Additional services**: Any additional services added after the original booking are subject to availability.
- **Bridal agreement**: Bridal clients will receive a separate bridal agreement containing additional terms specific to the wedding booking.

## PHOTOS & SOCIAL MEDIA

- **Photography and videography**: I may take photographs or short videos of completed makeup looks for my portfolio, website, and social media.
- **Photo preferences**: If you prefer not to have your makeup photographed or shared, please let me know before your appointment.
- **Privacy and comfort**: Your privacy and comfort are important to me, and I will respect your request.

## RESPECT & PROFESSIONAL ENVIRONMENT

- **Comfortable environment**: I ask that all clients feel comfortable, respected, and confident during their appointment.
- **Service decline**: I reserve the right to end or decline a service if there is inappropriate, threatening, disrespectful, or disruptive behavior, or if my professional boundaries, products, equipment, or workspace are not being respected.
- **Non-refundable services**: If a service must be ended because of client behavior or circumstances within the client's control, payments already made may not be refundable.

## OUTSTANDING BALANCES

- **Payment schedule**: All balances must be paid according to the payment schedule provided for your service.
- **Service refusal**: Services may be refused or future bookings may be declined when an outstanding balance remains unpaid.

## POLICY ACKNOWLEDGMENT

- **Policy agreement**: By submitting a retainer, payment, or booking request with EMEY GLAM, you acknowledge that you have had the opportunity to read these policies and agree to follow them.

## Contact

- Email: emey.glam@gmail.com
- Phone: 8066731340
- Address: Amarillo, TX, USA